Total Quality Management Essay Example for Free

Total theatrical role Management EssayConcept of leadersLeadership is a process whereby an individual influences a ag company of individuals to achieve a common goal. Though there is no universal definition of leadershiphip and thence many countersigns have been devoted to the topic of leadership, Leadership is a process whereby an individual influences a group of individuals to achieve a common goal. James Mac Gregor Burns describes a leader as bingle who instills purposes, non one who controls by brute force. A leader strengthens and inspires the followers to accomplish shargond goals. So leadership requires an intuitive understanding of human nature- the basic needs, wants, and abilities of people. It helps leaders read them on the right track. So leadership should be based on the following concepts 1) People, paradoxically, need security and indep decisionence at the equivalent time. 2) People be sensitive to external rewards and punishments and yet atomic number 1 8 also strongly self-motivated. 3) People wish to hear a kind word of praise. Catch people doing something right. 4) People can process totally a few facts at a time, thus, a leader needs to keep things simple. 5) People religious belief their gut reaction more than statistical data. 6) They dis organized religion the leaders rhetoric if the words are inconsistent with the leaders actions.Characteristics of Quality LeadersThere are 12 doingss or characteristics that in(predicate) feature leaders demonstrate 1) They give priority attention to external and internal customers and their needs. Leaders level themselves into the customers shoes and service their needs from that perspective. They continually evaluate the customers changing requirements. 2) They empower, rather than control, their subordinates. Leaders have trust and confidence in the performance of their subordinates. They provide the resources, training and hammer environment to help subordinates do their jobs. H owever, the purpose to accept responsibility lies with the individual. 3) They emphasize correctment rather than maintenance. Leaders use the phrase If it isnt perfect, improve it rather than If it isnt broken, dont fix it. There is incessantly room for good, even if the improvement is small. Major breakthroughs happen but its the little ones that keep the continuous process improvement on a despotic track. 4) They emphasize prevention An ounce of prevention is worth a pound of repossess is certainly true.It is also true that perfection can be the enemy of creativity. We cant always wait until we have created the perfect product. There must(prenominal) be a balance between preventing problems and nonplusment better but not the perfect one. 5) They encourage collaboration rather than competition. When functional areas, departments or work groups are in competition, they may find subtle ways of working against each other or withholding information. Instead, there must be coll aboration among and within units. 6) They train and coach rather than direct and supervise. Leaders know that the development of the human resource is a necessity. As coaches, they help their subordinates learn to do a better job. 7) They learn from problems. When a problem exists, it is treated as an opportunity rather than something to be minimized or covered up. What caused it? and How can we prevent it in future? are the questions quality leaders ask.8) They continually try to improve communications. Leaders continually disseminate information about the TQM effort. They make sure that TQM is not just a slogan. Communication is two way- ideas will be generated by people when leaders encourage them and act upon them. 9) They continually demonstrate their commitment to quality, that is they just do what they have committed to do. They flip their talk- their actions, rather than their words. They let the quality statements be their decision making guide. 10) They choose the suppli ers on the basis of quality, not price.Suppliers are encouraged to participate on project teams and become involved. Leaders know that quality begins with quality materials and the true measure is the life cycle cost. 11) They establish organizational systems to support the quality effort. At the precedential level, a quality council is provided, and at the first-line level, work groups and project teams are organized to improve the process. 12) They encourage and bump around team effort. They encourage, provide recognition and reward individuals and teams. Leaders know that people like to hear that their contributions are appreciated and important. This action is one of the leaders most powerful tools.The Seven Habits of highly hard-hitting peopleHabit is an intersection of knowledge, skill and trust. Knowledge is what to do and the why skill is the how to do and desire is the motivation or want to do. In order for something to become a drug abuse one must have all the third. Stephen R. Covey introduced The Seven Habits- a highly integrated approach that moves from dependency (you repulse care of me) to independence (I take care of myself) to interdependence (we can so something better together). The first three habits deal with independence- the essence of character growth. Habit 4, 5 and 6 deal with interdependence- teamwork, cooperation, and communication. Habit 7 is the habit of renewal. Thats why, these habits are necessary for leaders to be effective. Habit 1 Be Proactive beingness proactive means taking responsibility for your life- the ability to choose the response to a situation. Proactive behavior is a product of conscious choice based of values, rather than reactive behavior, which is based on feelings. activated people let circumstances tell them how to respond. On the other hand, proactive people let cautiously thought-about, selected and internalized values tell them how to respond. Its not what not what happens to us but our response t hat differentiates the two behaviors. No one can make you miserable unless you choose to let them. The language we use is a corporeal indicator of our behavior. Comparisons are given in the table belowHabit 2 Begin with the end in mindThe most fundamental application of this habit is to begin each day with an image, see to it or paradigm of the end of life as the leaders frame of reference. All things are created twice- theres a mental or first creation and a physical or second creation all things. To build a house we first create a convention and then construct the actual house. If we want to have a successful organization, we begin with a devise that will produce the appropriate end thus leadership is the first creation and management is the second. Leadership is doing the right thing and management is doing things right. In order to begin with the end in mind, leader should develop a personal philosophy like-* Never compromise with honesty* Maintain a positive attitude* Exerc ise daily* Do not fear mistakes* Read a leadership book dailyBy centering our lives on correct principles, we create a solid foundation for a the development of the life supporting factors of security, guidance, wisdom and power. Principles are the fundamental truths. They are tightly interwoven thread running with exactness, consistency and strength through the fabric of life.